Do I need to know anything technical?
No. You tell us about your business and approve the site. We do the setup, hosting and updates.
Do I pay before I see anything?
No. We build a preview first and send you a private link. You pay when you're happy with it.
How long does it take?
It depends on how quickly we get your details and photos, and how many changes you want. We'll give you a date when we start, not a promise up front.
Can I use the domain I already have?
Yes. We connect it to your new site. If you don't have one yet, we help you choose one and register it in your name, and we manage it for you.
Can you get me to the top of Google?
No one honest can promise that. We set up your Google profile properly and build your pages so search engines can read them. Rankings depend on many things we don't control.
What if I want to leave?
Monthly plans are month to month: cancel with 30 days' notice. Your domain is already in your name, and we hand over your words and photos. Moving the domain to another provider is free to ask for; a small admin fee applies only if you want us to do the transfer for you.
How does online booking work?
Customers pick a service and a time on your booking page. You both get an email, and the booking appears in Burro Cal, your calendar in the owner dashboard. Tell us when your services, prices or hours change and we update it. Connecting Google or Outlook calendars is coming soon.
Can I keep my email address?
Yes. If you already have email at your own domain, we connect the domain so your email keeps working. If you don't, we set up an address like hello@yourbusiness.com for you.
How do I ask for a change to my site?
Email us what you want changed: text, photos, prices or opening hours. Small fixes are free. Bigger changes, like a new page, are quoted first, so you always know the cost before we start.
Are my website and email backed up?
Yes. Your website, its database and your email are backed up every night, and an encrypted copy goes to a second server. We keep at least 7 days of copies, and we test restores. If some files are irreplaceable to you, keep your own copy too.
How do I pay?
We email you an invoice with a secure card-payment link. It shows the amount, what it covers and the due date. You only pay once you have seen your site and are happy with it.
How do I know if something is down?
Our status page, status.burrohost.top (linked at the bottom of this page), shows websites, email, booking and billing. If it says all clear and something still looks wrong, email us.
How quickly do you reply?
We aim to reply to every email within one working day. We are a small studio, not a 24/7 call centre, and the person who replies is the person who built your site.